Safety and security are the need of the hour. But how can one achieve a sense of security and deliver the same to their guests at hotels?
One easy method is to avail of the security services. But before going down the road of hiring security guards and other safety-related services for hotels, it is necessary to understand the benefits provided by the same. Moreover, why it should be the hoteliers’ top priority.
As many are aware, the fundamental need for a security system is the security of assets and safety of people working or living in certain, protective premises. However, this procedure should be followed with the utmost professionalism. And in the case of hotels, the need for security increases to a greater level as the guests expect nothing less than premium services.
Following are the essential elements of security which hoteliers must consider hiring security services:
These uncertain times often encourage you to make a desperate move, but it is wise to research the service provider on all grounds before hiring for duty. Looking to hire security services in Sydneysituated? Make sure the security service you hire for your hotel, checks all the points we are going to discuss right here.
We all know that the security services provide protection against theft, fire, loss, data protection and management in the residential, corporate, industrial or any other area where the services are assigned. But in the case of hotels, the security system is expected to fulfill another additional responsibility — hospitality.
No hotel facility is complete without the essence of hospitality and customer service that each guest expects while paying a hefty amount during the time of booking. Today, we will discuss these essential responsibilities in-depth so that no box is left unchecked while providing premium security services to customers.
Monitor entrances and alleviate disorderly conduct
Availability, authenticity and confidentiality are the basic fundamentals that every security system should follow. Security services can often be disrupted if the person in charge is not alert or available during emergencies. Authentic behaviour and confidentiality also play a major role in maintaining the basic fundamentals of security in a hotel.
It is only when the security provider respects the basic fundamentals of security of monitoring each activity and alleviating disorder, the optimum standards can be reached. If the performance lacks any of the above-mentioned principles, the negligence towards the security can be observed. Thus, creating more problems in the premises of the hotel or resort.
Protect guests and employees
The security services Sydneybased companies believe that a quality service provider makes sure that all guests and employees are protected at all times. Since the hotel is a property where many people visit day in and day out, it is extremely important to guide the area with a professional security system.
The activity zone such as the gaming area, swimming area and sports field is a place that should be highly protected. These areas call in for emergencies that require professional help of trained workforce that the regular staff of the hotel may not be equipped with— this is where security guards come in the frame!
To establish emergency response
With thousands of rooms in the hotel, the alertness of emergency situations is required at all times. New staff such as waiters, housekeepers, chefs, etc. are hired every day and keeping the discipline of the new staff members is of utmost importance. The surveillance services provided by security services keep this factor in check.
Also, since various types of people visit the hotel or resort for a stay, the staff members should always be on their toes in case of an emergency. Threats like theft, fire, trespassing, accidents can happen anytime on the large-scale property with a mass gathering.
Provide additional customer service
The guests visiting the hotel or resort expect nothing but friendly and courteous behaviour from the hotel staff, including the security guards. Only a professional firm providing expert security services will be able to tackle customers with the expected hospitality. Moreover, since the security guards are often onboard at the entrance area, a sweet welcome is what is required to please the customers!
Apart from the official welcome, it is also necessary to perform the usual rituals for maintaining the security and hygiene factors of the hotel. These include checking the temperature of the guests, scanning the luggage and monitoring the guest’s entry with ID proof or any other guideline that the hotel or resort follows. All of the maintenance activities need to be performed with the utmost hospitality and additional customer service. The regular staff might not be able to pull off the qualities mentioned with a strong sense of security.
Prevent property damage
Kids or trespassers can dirty the floor or damage the property with their mischievous or abrupt behavior. Especially open areas such as the swimming pool, gaming zone, garden and terrace possess the most risk of getting damaged. Ironically, these are the areas guests love to visit, thus the maintenance and cleanliness of these areas of the hotel must be kept in check.
Availing of security guard services will help to prevent or limit property damage in hotels or resorts. The surveillance facility and security guard services will make sure etiquette is followed on the property. The security services Sydney based companies offer also ensure all assets are protected along with proper setting of check of alarms, fire extinguisher, and all other equipment and tools that may come handy in an emergency situation
Apart from the above-mentioned points, the security services should be available 24×7. Moreover, security experts should be knowledgeable and skilled to tackle big crowded areas and large-scale events like awards shows, concerts, ceremonies, or any other event that may take place in the hotel.
Why Acme Guard
Log in all entries and keep your hotel property protected against all damages with Acme Guard. Acme Guard is a security services Sydney company that provides expert and trustworthy security services under building safety management. Our professionals offer inspection and review of each and every type of activity at the hotel, resort, club or restaurant property.
The security services can also be availed for trade shows, general protection, private party, schools, house of worship, residential or corporate buildings. Now, cover the corridors of your hotel with extreme protection which help your business grow towards the top of the ladder in the hospitality sector.